Author: Patrick Goergen

Transport Refund explained in its latest post the concept of cancellation in case of flights and the rights which passengers may claim in such a case. Cancellation is the non-operation of a flight which was previously planned and on which at least one place was reserved. Relevant cases. 1 – Cancellation occurs in principle where the planning of the original flight is abandoned and passengers of that flight join passengers on a flight which was also planned, but independently of...

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According to several press articles, the passengers of Flixbus, a long distance bus company, on the road between Mönchengladbach and Berlin (Germany) have experienced on 14 August a delay of 6,5 hours. The trip of 600 km usually lasts 8 hours. The driver had not taken the right bus and had to return, while being on half distance, to Dortmund to give back the bus and let the passengers take another bus. Transport Refund reports in its post about passenger...

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The latest post by Transport Refund explains the concept of "denied boarding" which entitles passenger to a right to financial compensation, a right to choose between reimbursement, re-routing or rebooking at a later stage, and a right to “care”. For the purpose of passenger rights, “denied boarding” happens when a passenger is refused to be carried on a flight, although he (she) has presented himself (herself) for boarding on time and with a confirmed reservation. But what does this mean...

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Transport Refund explains in its recent post to whom request for compensation under Regulation 261/2004 should be addressed in case you are the victim of cancellation, delay, denied boarding, discrimination or lost luggage while having a flight ticket. It is the operating air carrier who is always responsible for the obligations towards passengers under Regulation 261/2004. “Operating” is the carrier that has a contract with a passenger and that performs or intends to perform a flight, whether with owned aircraft,...

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55 hours of delay at departure for the 22 July 2016 flight from the Metz-Nancy airport to Palermo. The recent post by Transport Refund explains the rights for the hundred passengers on the flight to Palermo who had to wait at the airport from 10 am until midnight with no other information than a technical failure of the aircraft. Those who could not go home had to take hotel rooms. Some were forced to cancel their stay, the others finally...

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Airlines may refuse compensation for flight delays or cancellation if the cause was an extraordinary circumstance. But what if the cause is a bird strike? EU Regulation 261/2004 is not clear about this question, as it does not list specific circumstances that should be considered “extraordinary”. Transport Refund, in its most recent post, indicates that there is no EU wide answer to this question. National judges applying EU Regulation 261/2004 have found different solutions. Two examples of contradicting court rulings...

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Connecting flights may be missed. In its recent post, Transport Refund analyzes the case of a passenger taking a flight from Luxembourg via London to Los Angeles. Because of a 2 hours late departure in Luxembourg, he missed his connecting flight in London and arrived at final destination with 1 day delay. What are his rights, considering that a general right for compensation is provided only after a delay of more than 3 hours. In Luxembourg, the departure was however...

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