Month: June 2016

Transport Refund, the Luxembourg based information portal on passenger rights, has released a new post on the scope of application of (EU) Regulation 261/2004. Passenger rights are guaranteed by the EU Regulation in two situations: passengers departing from an airport located in the territory of a Member State to which the Treaty applies; or passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies...

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The press of 25.6.2016 related about a 5 hours delay of the Luxair evening flight from Hamburg (via Saarbrücken) to Luxembourg (planned departure time 19.55 h, planned arrival time 21.55 h). The company was reproached insufficient flexibility and information in the relations with employees and passengers. The transportation company has expressed its regret and announced good will vis-à-vis passengers. Rules on assistance and financial compensation in this specific case are explained by Transport Refund in a new post. Read more...

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 According to CFL 2015 annual report, train punctuality has dropped in 2015 to 90,9 % (versus 92,6 % in 2014). What about compensation to passengers ? In Luxembourg, for urban and regional services, EU regulation 1371/2007 is not applicable. According to CFL general terms and conditions, any delay of more than 60 minutes gives however the passenger a right for compensation. The passenger may require the reimbursement of his(her) ticket or continue his(her) trip on a different itinerary. If he(she)...

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Transport Refund posted about an important extension of the obligation for airlines to compensate, which results from the ECJ judgment of 17 February 2016 in the Air Baltic case. In case of delay, any flight thus gives compensation rights to two beneficiaries : the passenger him(her)self (in the person of the employee): he(she) has a right to compensation according to EU regulation 261/2004,  up to 600 euros. the employer, if he is a party to the flight booking contract, who...

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Transport Refund published a post on the Luxair flight to Las Palmas on 19 June 2016. This flight (LG 707 from Luxembourg to Las Palmas, on the Canary Islands, with a foreseen departure time at 6.55 a.m.) had a delay of 7 hours. The post indicated the concrete rights (compensation, meals and refreshments ...) the concerned passenger have on the grounds of EU regulation 261/2004. Read the entire post.

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